The Digital Press

AI can perfectly replace certain low-value "bullshit" jobs that companies have already degraded, like customer service roles and some audiobook narration, without noticeably affecting user experience.

Why it matters: AI replacement saves corporations money by cutting wages in roles already stripped of real function or value.

The big picture: Corporate monopolies degrade jobs and customer experiences, then justify AI substitution by structural market power and regulatory capture.

The stakes: This cycle risks turning customer service and creative industries into profit centers that exploit users and workers alike.

Commenters say: Some question the Air Canada example's validity, noting competitive markets tolerate poor service when customers accept it. Others highlight AI’s fit in low-quality, commoditized tasks.