The Digital Press

The article explores how most software users only utilize about 20% of features, but each person’s essential 20% differs, leading to challenges in creating universally satisfying software.

Why it matters: Understanding diverse user needs helps build customizable, focused software instead of bloated, frustrating all-in-one solutions.

The big picture: Successful products like VS Code and Slack thrive by enabling users to customize their own “right 20%” through extensions and integrations.

The stakes: Ignoring niche user segments can push millions toward competitors who serve their specific needs better, creating opportunities for disruption.

Commenters say: Many reflect on whether users would explore more features if given time, but acknowledge some simply won’t care unless circumstances change.