The Digital Press

Chattanooga has established a Civic User Testing Group where residents can get paid to test and provide feedback on city apps, websites, and services. This initiative helps ensure local input shapes government technology and services.

Why it matters: Engaging actual local users improves relevance and usability of government digital services.

The big picture: This approach contrasts with testing done remotely or with non-local users, which may miss key community nuances.

The stakes: Without local feedback, government apps risk poor adoption and may fail to serve all demographics effectively.

Commenters say: Many appreciate the focus on genuine community involvement, while some criticize other government tech efforts for lacking transparency and local insight.