The Digital Press

Fintech company Klarna is shifting away from an AI-first approach in customer service and hiring more human staff after a survey shows most AI projects fail to meet expectations.

Why it matters: Klarna's pivot highlights the limitations of AI in delivering reliable customer service solutions.

Stunning stat: A new landmark survey reveals that most AI projects do not achieve their intended results.

The big picture: Companies are reassessing AI reliance as human involvement remains crucial for quality and effectiveness.

Commenters say: Users note declining AI performance over time and prefer human input to avoid excessive prompt engineering.